Contact information
CONTACT POLICY
Last Updated: March 2026
At Deadball, we value clear communication and are committed to providing support for our customers.
If you have questions regarding your order, products, or policies, please contact us using the email below.
CUSTOMER SUPPORT
Customer support is provided via email only. This allows us to track inquiries and respond as efficiently as possible.
Please allow 1–2 business days for a response. Response times may vary during high-volume periods, product launches, or holidays.
ORDER INQUIRIES
When contacting us about an order, please include the following information:
• Order number
• Full name used for the order
• Description of the issue or question
• Photos (if applicable)
Providing this information helps us resolve your request more quickly.
BUSINESS HOURS
Customer support inquiries are reviewed during standard business hours.
Monday – Friday
Responses may be limited during weekends or holidays.
CUSTOM ORDER QUESTIONS
For questions related to custom uniforms, team orders, or bulk apparel, please include as much detail as possible regarding your request so our team can assist you efficiently.
ABUSIVE OR INAPPROPRIATE COMMUNICATION
Deadball reserves the right to refuse service or discontinue communication with individuals who use abusive, threatening, or inappropriate language when contacting our support team.
POLICY UPDATES
Deadball reserves the right to update or modify this Contact Policy at any time without prior notice.